Turn collected requests and backlog priorities into a plan customers can follow. Keep each idea connected to delivery progress, then tell the people who asked when it ships.
Create your public roadmapReview customer context, compare backlog priorities and choose the ideas your team is ready to share.
Publish clear statuses and connect shipped work to release announcements and subscriber updates.
A customer asks for Custom roles. Your team organizes the feedback, links it to backlog issue ENG-142 and compares it with other work before adding it to the public plan.
The team makes the product decision. The public roadmap gives customers a clear place to see the result and follow what happens next.
App crashes on CSV export
Bug → Bugs board
SAML SSO for our company
Enterprise request → Enterprise board
Dark theme please!
Reviewed duplicate → merged into “Dark mode”
Edit boards offline
Team-selected idea → Planned, related requests linked
ENG-142linked backlog issue
Custom roles
DoneIdea linked to backlog issue ENG-142Your team ships it in LinearConfigured status rule → Done on the roadmap
Planned
In progress
Done
Bring requests into one place, review their meaning and connect them to work your team can evaluate.
Add labels, keep useful customer context and review related requests before merging duplicates.
Collect and organize feature requests →Save selected Slack and Discord messages as drafts, then review them before publishing to a board.
Add the idea to your internal backlog or link it to an existing issue. Keep the customer request connected to the work being planned.
Connect ideas and backlog issues →Compare requests with bugs and planned improvements. Use impact, effort, confidence, votes and customer context in the scoring approach your team chooses.
In the sample, Custom roles competes with an export fix, SSO and other work. Changing the criteria changes the order; your team reviews the trade-offs and chooses what belongs on the roadmap.
Turn selected backlog issues into clear public ideas, with an AI draft if helpful. Review the customer-facing summary and visibility before sharing it. Keep internal implementation details in your backlog.
Publish the plan you are ready to communicate, with statuses that explain progress. Add dates when your team has chosen to commit to them.
Customers see the ideas available to them on the roadmap. Authors and voters can receive email updates when those ideas change status, with controls over their notification preferences.
For example: Planned → In progress → Done. Customize statuses and the columns you display so customers can understand what the team is considering, building and releasing.
Configure idea statuses →Map Jira, Linear or another connected tracker’s statuses to idea statuses. If Done precedes production release, use the documented release-webhook condition.
Set up status rules →Authors and voters can receive status-change emails for their ideas. They can manage or disable notifications in their profile. Release-note subscriptions and delivery are configured separately.
See how voter updates work →Custom roles reaches Done after the linked work is released. AI prepares an announcement, your team checks the benefit and availability, then approves the customer-facing text.
The approved announcement appears in the changelog and its in-product widget. Subscribers can receive release notes through your configured schedule, manual send or release webhook.
Customers can follow their original request’s status and read what changed, where to use it and why it matters.
Explore release-note automation → · See the full feedback-to-release workflow →
Make a board public, limit access to invited voters or restrict it to email domains. Check the public view before sharing the link.
Configure board access →Match your brand and embed the roadmap in your website or web product so customers can follow progress where they work.
Configure the roadmap widget →Choose which ideas and columns to display. Keep public summaries useful and review internal details before publishing.
Explore the Ducalis roadmap →Explore the process around a public roadmap: collect requests, connect them to work and communicate progress.
Start with one customer request. Link it to backlog work, choose its public status and check the roadmap your customers will see.
Create your public roadmap