Collect feedback
from Slack.

Turn a Slack message into a feature request your team can find and act on. Capture it in Ducalis, review the draft, organize it and link it to your backlog.
Capture a message Review the draft Organize Link to backlog
Create Idea action Channel notifications Slack Bot DMs Subscriber prompt Draft before publishing Labels · duplicates Link to backlog Customer votes Public roadmap
// capture

Choose a Slack message and save it as a draft request.

// organize

Review duplicates, add labels and connect the request to product work.

// sample workflow

One Slack request, from message to backlog

A customer asks in #product-feedback: “CSV export for invoices?” Your team turns that message into one organized request.

  1. Capture: open the message’s More actions menu and choose Create Idea. Select the organization and voting board, edit the title and description, then click Create.
  2. Review the draft: the request appears in Ducalis as a draft. Check its meaning and add the customer context before publishing.
  3. Organize: add a billing label, look for related requests and review any duplicates before merging them.
  4. Link to backlog: add the reviewed idea to your internal backlog or link it to an existing issue, such as BILL-142.

The confirmation in the Slack thread links to the created idea. The request stays connected to the people who asked and the work your team reviews next.

Follow the Slack capture setup → 
┌─ LINKED PRODUCT WORK ────────┐
│  idea    CSV invoice export  │
│  issue             BILL-142  │
├──────────────────────────────┤
│  Reviewed request → backlog  │
│  Customer context linked     │
│  Ready for prioritization    │
└──────────────────────────────┘
Sample request: CSV invoice export. Steps repeat while the example is visible.

Connect Slack, then capture the messages that matter

An authorized Ducalis connection adds the message action to Slack. You choose which message becomes a request and which board receives it.

New to Ducalis?

Create your workspace

Already have an account?

Connect Slack

Need the steps?

Read the setup guide →
Attachments depend on the source: supported files from public channels can be included; attachments from private channels and direct messages are not carried over by this capture flow. See attachment handling.
// review before publishing

Keep the request clear and organized

The draft gives your team a place to check the request before it reaches a public board. Edit the title and description, add labels and choose the appropriate board visibility.

Ducalis’s built-in AI chat or your own assistant through cloud MCP can help rewrite a public idea using your template and language. Review the result and check related ideas before deciding whether to merge them.

Keep bugs and feature requests distinct when they describe different problems, even if they mention the same feature.

See how to organize feature requests → 
┌─ REVIEW THE REQUEST ─────────┐
│  label              billing  │
│  related idea    CSV export  │
├──────────────────────────────┤
│  Find matching requests      │
│  Review matches, then merge  │
│  Preserve author and contex  │
└──────────────────────────────┘
Sample request: CSV invoice export. Steps repeat while the example is visible.
// product handoff

Connect the request to the backlog

Add the idea to your internal backlog or link it to an existing issue. Your team can evaluate it alongside other requests, bugs and planned work.

Connected tracker issues and configured status rules help keep the request aligned with delivery progress. Subscribers receive updates according to their notification settings and opt-in status.

Prioritize organized requests → · See the full feedback-to-release workflow →

Learn how ideas link to backlog issues → 
┌─ LINKED PRODUCT WORK ────────┐
│  idea    CSV invoice export  │
│  issue             BILL-142  │
├──────────────────────────────┤
│  Reviewed request → backlog  │
│  Customer context linked     │
│  Ready for prioritization    │
└──────────────────────────────┘
Sample request: CSV invoice export. Steps repeat while the example is visible.

Capture feedback from the Slack channels you use

// customer feedback

Save a customer's feature request from a support conversation.

Capture the message, add the problem they described and keep the request available for review.

// team suggestions

Give ideas from sales, support and engineering a shared home.

Choose messages worth following up, organize related requests and connect them to the same backlog work.

Watch the Slack capture walkthrough

See how the message action opens request creation. The setup guide above covers authorization, draft handling and attachments.

Connect requests to the tools your team uses

Set up the tracker connection for your backlog. Availability and sync direction depend on the integration and plan.

Jira Cloud Jira Server Linear GitHub Asana ClickUp Trello YouTrack

Explore Slack feedback workflows

Follow a complete request handoff or learn how Slack fits into a broader feedback collection process.

Give Slack requests a place in your backlog

Create your workspace, connect Slack and capture one request for your team to review.

Start collecting requestsConnect Slack
┌─────────────────────┐
│  CAPTURE.           │
│  ORGANIZE.          │
│  LINK TO BACKLOG.   │
└─────────────────────┘